Your Questions Answered
FAQs
Frequently Asked Questions
Order & Logistics
1. Do you ship to my country?
Yes! All products visible on our website qualify for free worldwide shipping. Simply enter your address at checkout to confirm availability.
2. How soon will my order ship?
Production timelines vary:
- Handcrafted items: See product page for lead times (typically 7-14 days)
- Batch-produced items: Shipped in 3-5 business days
- In-stock items: Dispatched within 2 business days
3. What's the average delivery time?
Global delivery estimates:
- North America: 12-18 days
- Europe: 15-20 days
- Asia: 8-12 days
4. Can you explain the shipping process?
Our streamlined workflow:
- Order processing (1-2 days)
- Customs pre-clearance at logistics hub (≤7 days)
- International dispatch with tracking number activation
- Final-mile delivery