Frequently Asked Questions

Your Questions Answered

FAQs

Frequently Asked Questions

Order & Logistics

1. Do you ship to my country?

Yes! All products visible on our website qualify for ​free worldwide shipping. Simply enter your address at checkout to confirm availability.

2. How soon will my order ship?

Production timelines vary:

  • Handcrafted items: See product page for lead times (typically 7-14 days)
  • Batch-produced items: Shipped in 3-5 business days
  • In-stock items: Dispatched within 2 business days
3. What's the average delivery time?

Global delivery estimates:

  • North America: 12-18 days
  • Europe: 15-20 days
  • Asia: 8-12 days
4. Can you explain the shipping process?

Our streamlined workflow:

  1. Order processing (1-2 days)
  2. Customs pre-clearance at logistics hub (≤7 days)
  3. International dispatch with tracking number activation
  4. Final-mile delivery